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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6196
Experience:  B.Sc. Computer Science with Honors
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I get a printer not responding message, PIXMA MX922, since I

Customer Question

I get a printer not responding message
JA: What's the brand and model of your printer?
Customer: PIXMA MX922
JA: How long has this been going on with your printer?
Customer: since I bought it, about 2 months ago
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: \never
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is printer connected to computer..usb or wifi

Customer: replied 11 months ago.
wifi
Expert:  Michelle replied 11 months ago.

are you using a PC or Mac with the printer

Customer: replied 11 months ago.
pc
Expert:  Michelle replied 11 months ago.

you mentioned that you have been facing this problem since you bought it

has it ever printed

Customer: replied 11 months ago.
Expert:  Michelle replied 11 months ago.

on the computer, open control panel..devices and printers

right click on printer icon..click on troubleshoot

follow onscreen prompts of troubleshoot wizard

let me once it completes

Customer: replied 11 months ago.
trouble shooter couldn't identify the problem
Expert:  Michelle replied 11 months ago.

right click on printer icon..click printer properties

click print test page

let me know if it prints test page

Customer: replied 11 months ago.
the test page printed
Expert:  Michelle replied 11 months ago.

right click on printer icon and click on set as default

then try to print something else

Expert:  Michelle replied 11 months ago.

let me know what happens

Expert:  Michelle replied 11 months ago.

let me know if it printed