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I get a printer not responding message, PIXMA MX922, since I…

Customer Question
I get a...

I get a printer not responding message

Technician's Assistant: What's the brand and model of your printer?

PIXMA MX922

Technician's Assistant: How long has this been going on with your printer?

Since I bought it, about 2 months ago

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

\never

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
11/30/2017
Technician: Michelle, Printer Expert replied 7 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,023
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is printer connected to computer..usb or wifi

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Customer reply replied 7 months ago
wifi
Technician: Michelle, Printer Expert replied 7 months ago

are you using a PC or Mac with the printer

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Customer reply replied 7 months ago
pc
Technician: Michelle, Printer Expert replied 7 months ago

you mentioned that you have been facing this problem since you bought it

has it ever printed

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Technician: Michelle, Printer Expert replied 7 months ago

on the computer, open control panel..devices and printers

right click on printer icon..click on troubleshoot

follow onscreen prompts of troubleshoot wizard

let me once it completes

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Customer reply replied 7 months ago
trouble shooter couldn't identify the problem
Technician: Michelle, Printer Expert replied 7 months ago

right click on printer icon..click printer properties

click print test page

let me know if it prints test page

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Customer reply replied 7 months ago
the test page printed
Technician: Michelle, Printer Expert replied 7 months ago

right click on printer icon and click on set as default

then try to print something else

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Technician: Michelle, Printer Expert replied 7 months ago

let me know what happens

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Technician: Michelle, Printer Expert replied 7 months ago

let me know if it printed

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Michelle
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,023
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Experience: B.Sc. Computer Science with Honors

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