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My printer is not printing black color. Since yesterday. If…

Customer Question
My printer is not...

My printer is not printing black color

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Since yesterday

Technician's Assistant: Do you plan on doing the work yourself?

Yes if can i have the alignment and the cleaning

Technician's Assistant: Anything else we should know to help you best?

Ink cartridges are fairly new

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
11/30/2017
Technician: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

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Technician: Moses C, Computer Hardware Engineer replied 7 months ago

What is the make/model of the printer?

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Customer reply replied 7 months ago
hp envy7640
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

have you ran the headcleaning or allignment

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Customer reply replied 7 months ago
i have
Customer reply replied 7 months ago
everything was fine i was working on it one then next day it didn't want to print black
Customer reply replied 7 months ago
are you there
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

remove all cartridges and check the copper tips and try to use a damp cloth and not wet cloth try to clean the contact points and shake the cartrdiges a bit and then install it and then print.

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Customer reply replied 7 months ago
i will try to print again
Customer reply replied 7 months ago
it's printing gray
Customer reply replied 7 months ago
can i try a baby wipe to clean it
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

that would be a good idea

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Customer reply replied 7 months ago
it not printing dark black
more like dark gray
Customer reply replied 7 months ago
i took out the color and left the black only and i tried printing again
and nothing printed
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

in the printer preferences under setting you can check with grey scale on put that off or uncheck and in colors all colors must be enabled.

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Customer reply replied 7 months ago
where do i find those settings
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

open devices and printer from the windows search in the printers folder.

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Customer reply replied 7 months ago
this is not working
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

do you want me to remote connect and check the settings and fix it for you?

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Customer reply replied 7 months ago
what if it doesn't work
Customer reply replied 7 months ago
thank you i give up
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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