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Printing is smudged on some lines. Did realignment and no…

Customer Question
Printing is smudged on...

Printing is smudged on some lines. Did realignment and no improvement.

Technician's Assistant: What's the brand and model of your printer?

Epson 3620 workforce

Technician's Assistant: How long has this been going on with your WorkForce?

Last couple of times I needed to print something.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A while ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Printers
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Answered in 6 minutes by:
11/30/2017
Technician: Nathan, Engineer replied 7 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,759
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

If you go into the menu and print the "nozzle check" page, are those smudged or have streaks or blank/white spots?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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