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Nothing wrong with the printing function itself of the

Customer Question
Nothing wrong with the...

Nothing wrong with the printing function itself of the printer but a problem with the scanning function using either from MP Navigator EX 4.0 or the updated Image Garden working with the Device PIXMA MG8120 interfacing with High Sierra OS:

Technician's Assistant: Is there an error code on your printer when you try to scan?

Not on the printer but either the app MP EX 4.0 crash or from Image Garden, looking for a scanner on the network the setting look for an MG 7720 and the drop window does not give other choice than MG 7720, it should MG 8120

Technician's Assistant: When did you last update the printer driver software?

Today it did not show any driver for High Sierra, but did for the softwares, so I updated the softwares, and Image Garden was one of them which allow now to select MG 8120 (before where was only MG 7720 that I was using at a different location).

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Everything was working fine either from where I am now with the previous OS using MP Navigator Ex 4.0 and the MG 8120 and with Image Garden previous version with the previous OS and the MG 7700 at the other location

Submitted: 8 months ago.Category: Printers
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Answered in 4 hours by:
11/30/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to scan?

Please let me know

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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