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I cannot scan from my printer to the computer, the printer…

Customer Question
I cannot scan from...

I cannot scan from my printer to the computer, the printer says to make sure the printer soft ware is installed on your computer and that " Scan to computer" is enabled via the printer software.

Technician's Assistant: Is there an error code on your printer when you try to scan?

No just the message. I had been able to scan previously.

Technician's Assistant: When did you last update the printer driver software?

I do not know.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
11/30/2017
Technician: Michelle, Printer Expert replied 7 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,026
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know the make and model of the printer and how is it connected..usb or wifi

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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