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I updated my mac to os high sierra and now my Epson stylus…

Customer Question
I updated my mac...

I updated my mac to os high sierra and now my Epson stylus photo 2400 printer will not connect.

Technician's Assistant: How are you connecting to your Stylus: wirelessly or by USB?

Yes and ethernet

Technician's Assistant: When did you last update the printer driver software?

Where do I go to update.Too many choices.

Submitted: 8 months ago.Category: Printers
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Answered in 7 minutes by:
11/30/2017
Technician: Joel Kalman, Engineer replied 8 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,062
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Customer reply replied 8 months ago
you have not answered. I will not pay unless you do.
Technician: Joel Kalman, Engineer replied 8 months ago

I was waiting for your reply. This is n interactive process.

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Customer reply replied 8 months ago
There was no previous mention of a $39 charge. This is a scam. I will not pay.
Technician: Joel Kalman, Engineer replied 8 months ago

You can just ignore those offers for Premium Services. These promotional messages are automatically issued by the system . Premium Services are optional. They sre usually quicker and more convenient, , but they are usually not necessary to solve your problem.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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