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It won’t print and it’s not the ink cartridge. Office jet…

Customer Question
It won’t print and...

It won’t print and it’s not the ink cartridge

Technician's Assistant: What's the brand and model of your printer?

Office jet 4630

Technician's Assistant: How long has this been going on with your printer?

Just several minutes

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

We haven’t done that

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes how do I get it to print? It just keeps saying go to instant ink.com

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Please cancel membership. Thank you
Answered in 7 hours by:
11/30/2017
Technician: Joel Kalman, Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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