Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Trying to get my printer to work. I added my 3640 to my

Customer Question
Trying to get my...

Trying to get my printer to work. I added my 3640 to my laptop and I see it but I can't get it to print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

By blue tooth

Technician's Assistant: When did you last update the printer driver software?

1 year

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing else.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
11/29/2017
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Ask Your Own Printers Question
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

What operating system do you use?

Ask Your Own Printers Question
Customer reply replied 7 months ago
windows 7
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Do you get any errors when you try to print or nothing?

Ask Your Own Printers Question
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Can you please check if you have one of these updates installed?

KB4048957, KB4048960

Ask Your Own Printers Question
Customer reply replied 7 months ago
where do I find that?
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Go to control panel - Programs - View Installed updates

Ask Your Own Printers Question
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Or I can quickly connect to assist you?

Ask Your Own Printers Question
Customer reply replied 7 months ago
The printer shows up connected to my network but will not print. It says malfunction printer: Scanner?
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Please CLICK HERE and open the file

Ask Your Own Printers Question
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Are you still there?

Ask Your Own Printers Question
Technician: PC_Wizzard, Computer Enthusiast replied 7 months ago

Sorry, I waited and need to go offline now - I will opt out so that another expert can assist you.

Ask Your Own Printers Question
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Greetings!...My name is ***** ***** I look forward to helping you today! One moment while I review the notes and we'll go from there. Thanks!

Ask Your Own Printers Question
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Would you like me to attempt to fix this over this chat or connect to your machine to take a look at it?

Ask Your Own Printers Question
Customer reply replied 7 months ago
I'm still here and rewiewing updates
Customer reply replied 7 months ago
no updates for printer
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay. Just let me know how you'd like to proceed and I'll be happy to help

Ask Your Own Printers Question
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

I can likely get this to work, but would need to remote to the printer to avoid confusion during the setup process

Ask Your Own Printers Question
Customer reply replied 7 months ago
I have already been charged 23.00 before I even talked to you.
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Correct. That was the amount you "pledged" to put towards this to find an expert to help you fix the issue

Ask Your Own Printers Question
Customer reply replied 7 months ago
did find update office printer KB2999508 10/17
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

I don't think that update will fix it. It just needs to be installed with the correct drivers

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My WF 3640 wants to pick paper tray for photo for plan
my WF 3640 wants to pick paper tray for photo for plan paper … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
We have a Epson WF-3640 and it is only printing yellow and
We have a Epson WF-3640 and it is only printing yellow and blue. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a WF-3640 and i can't get it to print saw error "can
i have a WF-3640 and i can't get it to print saw error "can only print from aps" tried to reset defaults and now im getting communication error the incorrect product may be selected … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I can't seem to connect my printer,scanner,fax machine to my
i can't seem to connect my printer,scanner,fax machine to my computer … read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
The fax won't work. Our model is WF 3640, Epson 630 series
Epson 630 series WF 3640. It is about 3 months old … read more
Ng Chip Loon
Ng Chip Loon
B.Sc (Information Systems and Computer Science )
6 satisfied customers
My wf-3640 wont print. It has worked fine to this point, It
My wf-3640 wont print. It has worked fine to this point … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have an Epson Workforce -3640 that will not print
i have an Epson Workforce -3640 that will not print correctly......only in greyscale with lots of horizontal lines. The weird thing is that it will copy just fine. I have done the printhead cleaning m… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I purchased a new HP laptop this past summer while out of
I purchased a new HP laptop this past summer while out of state and I had my internet hooked up at home 2 months ago and I can't print with my HP Color LaserJet via blue tooth. Am I missing a connecti… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
MY HP Officejet Pro 8600 no longer does air printing from
MY HP Officejet Pro 8600 no longer does air printing from blue tooth. The info screen is almost opaque and hard to read. The scanner prints lines through anything scanned. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
Printing blank from computer, WF-3640 brand new - less than
WF-3640 brand new - less than a month, just added drivers to my laptop. Test page was great but cant get PDF to print … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a WF-3640 which is only scanning 1/2 the page, It is
I have a WF-3640 which is only scanning 1/2 the page … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I'm trying to figure out how to connect it to the computer
i'm trying to figure out how to connect it to the computer via blue tooth … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
My name is ***** ***** and I talked with you earlier. You
Customer: My name is ***** ***** and I talked with you earlier. You didn't seem to understand my question without expecting payment, when my question was whether this bluetooth adapter I bought to wor… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I have a canon mx432 printer printing wirelessly from a laptop,
I have a canon mx432 printer printing wirelessly from a laptop, I also have a google nexus 4 that I want to print pictures from. I installed the canon mobile app to print pictures from my nexus 4 phon… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
HP Office Jet h470 BT with Sony Laptop Hi! I have had no
HP Office Jet h470 BT with Sony Laptop Hi! I have had no problems at all with the printing between my computer and printer. Recently I received the "printer offline" message. I know the printer is on/… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I just bought the bluetooth adapter for the Canon PIXMA i100
I just bought the bluetooth adapter for the Canon PIXMA i100 series printer and installed it on the printer. I was able to get my mac to print wirelessly thru the bluetooth adapter but can not get my … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
We just purchased a new printer, which is supposed to connect
We just purchased a new printer, which is supposed to connect wirelessley to the computer. I'm having trouble with it, though. I downloaded the driver from the HP site, and followed the instructions. … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Prior to today I was had a Dell notebook connected to a Photosmart
Prior to today I was had a Dell notebook connected to a Photosmart C5580 through Blue Tooth. Today, I unsuccessfully tried to connect my new Sony notebook (running Windows 7) to the printer. I downloa… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x