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Error code 0xEA. What does this mean. WF-3620. Haven't done…

Customer Question
Error code 0xEA. What...

Error code 0xEA. What does this mean. WF-3620

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Haven't done it since I bought it. About 1.5 years ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. Thanks.

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
11/29/2017
Technician: Mr.Med, Computer Enthusiast replied 9 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 2,406
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Mr.Med, Computer Enthusiast replied 9 months ago

I'm sorry about the ussue, First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, Then reset the printer by following the steps below :

Unplug power at the wall outlet
wait 5 minutes
press and hold the power button for 60 seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results,

Thank you

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Customer reply replied 9 months ago
I turned it off one more time and it works fine now.
THANKS!!
Technician: Mr.Med, Computer Enthusiast replied 9 months ago

I'm glad to know that the problem has been resolved, if you have a moment please rate my answer by clicking on one of the stars, Positive rating are appreciated, If you are not satisfied for any reasons please so not rate my answer, you can request a refund by clicking here.

JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.

Thank you

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Customer reply replied 9 months ago
Actually, it is working fine now. Thank you.
Technician: Mr.Med, Computer Enthusiast replied 9 months ago

You are very welcome :)

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