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I have a Brother Intellifax 770. It is not letting me send…

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I have a Brother...

I have a Brother Intellifax 770. It is not letting me send faxes. Help!

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

The only thing we use it for is faxing, but I did make a regular phone call.

Technician's Assistant: When did this fax issue begin?

Last week.

Submitted: 7 months ago.Category: Printers
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Answered in 11 hours by:
11/30/2017
Technician: Joel Kalman, Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,027
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 7 months ago

Do you have a dedicated fax line?

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Technician: Joel Kalman, Engineer replied 7 months ago

I recommend that you connect your fax machine to your voice landline and see if you can send a fax on that line. This is only temporary for troubleshooting purposes.

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Technician: Joel Kalman, Engineer replied 7 months ago

If you can make a voice call on the fax line but cannot send a fax, the line quality is bad and needs to be repaired onsite at your home by a telephone technician. If you can send a fax on the voice line but not on the fax line, you need to contact your telephone company.

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Technician: Joel Kalman, Engineer replied 7 months ago

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Customer reply replied 7 months ago
Whenever I go to send a fax, and I follow the instructions, I used to get SEND in the display, and the fax would go out. Now, however, the display reads Receive all the time, and I cannot send a fax. I will try your changing lines suggestion.
Technician: Joel Kalman, Engineer replied 7 months ago

Roger that. Keep me posted.

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Customer reply replied 7 months ago
Still no joy.
Technician: Joel Kalman, Engineer replied 7 months ago

If you can send a fax on the voice line but not on the fax line, you need to contact your telephone company.

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Customer reply replied 7 months ago
Still no joy. No, I cannot send a fax on the voice line ("no joy"). No matter what phone line I'm plugged in to, and both before and after I did the factory presets, I get the same result - when I follow the instructions to send, the display window on the unit shows receive.
Technician: Joel Kalman, Engineer replied 7 months ago

You might have a bad telephone zip line. This is the flat cable that connects the fax machine or the telephone handset to the wall jack. Try another zip line. You can try a new one and also try one that works on your handset for two

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Technician: Joel Kalman, Engineer replied 7 months ago

Try another zip line. You can try a new one and also try one that works on your handset for two-way voice conversations.

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Customer reply replied 7 months ago
Tried two other zip lines, two other phone jacks. No joy.
Customer reply replied 7 months ago
Still haven't heard back from you. Additional ideas?
Technician: Joel Kalman, Engineer replied 7 months ago

Can you make voice calls (talking and listening) through the Brother handset?

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Customer reply replied 7 months ago
As I mentioned before, I can make regular phone calls just fine.
Technician: Joel Kalman, Engineer replied 7 months ago

Can you make and receive calls and talk and listen using the handset on the side of the Brother fax machine?

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Customer reply replied 7 months ago
As I mentioned before, I can make regular phone calls just fine. From the Brother handset. Any phone line. Any cord.
Technician: Joel Kalman, Engineer replied 7 months ago

It was not clear until now.

Since I am now clear that you can do this, please dial a fax line on the Brother machine and when you hear the fax tone through the Brother handset, press Start. I used to have a reliable Brother fax machine, a similar model to the one that you have, and this is another way to send a fax. Please let me know what happens.

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Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,641
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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