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Vertical black lines on all pages. HP Office jet 6968. Month…

Customer Question
Vertical black lines on...

Vertical black lines on all pages

Technician's Assistant: What's the brand and model of your printer?

HP Office jet 6968

Technician's Assistant: How long has this been going on with your OfficeJet?

Month or so. Printer has hardly been used. but I had this same issue with another HP Printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

NO can't think of anything

Submitted: 9 months ago.Category: Printers
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Answered in 14 minutes by:
11/29/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
About a month
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 9 months ago
Ok power is off and I held the power button for 30 sec
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

OK - can do you connect it up and tell me If this has helped?

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Customer reply replied 9 months ago
No it didn't help. It has got to be a problem with the rollers that pull the paper thru
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Is this with printing, scanning or both?

Thanks

Kris

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Customer reply replied 9 months ago
Both
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

Yep, rollers. What's the serial numbers i can look into the repalcemnt?

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Customer reply replied 9 months ago
Did you get my response? Don't see it here. I will take it back to Staples. I have a warranty
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