Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just went through the alignment process by the product…

Customer Question
I just went through...

I just went through the alignment process by the product directions and was told alignment complete. Put a paper on the glass & pressed copy but paper comes out blank.

Technician's Assistant: What's the brand and model of your printer?

Epson XP-410

Technician's Assistant: How long has this been going on with your XP-410?

It started misalignment weeks ago and just never got back to see how to correct. Today was the day as will need the printer this weekend.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

A less then a week ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I'm not very adapt at this tech knowledge so I have no idea what else to do. The vertical lines on the paper I tried printing awhile ago are a half inch wide.

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
11/29/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,644
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message.

Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
I wrote down all the instructions but cannot go through the process at this time. Is there a way I can reach you or someone tomorrow? I may need new ink or may have an added question. I don't understand the securely connect fixing the problem if it has something to do with an ink cartridge.
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Secure connect is an auto generated link and you can ignore it in this case. Please be back when you get time and let me know the response.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
To recontact with you, do I go to Epson online and "Technician" with your name. Please advise.
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Please come back to the same justanswer page. Please bookmark this page, so you can be back anytime.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
Thank you.
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago

Hi,

Take your time and be back with the result.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 7 months ago
Stefin - I removed the four cartridges and it appears at the contact point the yellow may be leaking. I am unable to leave the house at present to purchase; but, with the other cartridges not inserted, is it okay to be reinstalled at a later date? Are they apt to dry up? I never use color but guess I don't have a choice. Product never stated that a cartridge was low.
Also, I think somehow I'm involved with some contract with Epson. If so, I definitely do not want. It was my understanding that I only had to put a $5 deposit down just in good faith that I would get information from you. My account has been credited for $33. Please cancel everything if this is what is involved. Gayle
Customer reply replied 7 months ago
Please someone let me know as soon as possible that my prior update was received.
Customer reply replied 7 months ago
Shefin - I believe I have forwarded two answer’s back to you. I’m waiting for a response as questioning how many ink cartridges I need to purchase.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,644
6,644 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,644 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
When I print in 4x6 size the print comes out perfectly, but
when I print in 4x6 size the print comes out perfectly, but if I do a larger size the colors are misaligned and there are gaps/bars in the printout … read more
Neil
Neil
Associate Degree
3,537 satisfied customers
My printer won't print. I have checked and cleaned nozzle
My printer won't print. I have checked and cleaned nozzle and print heads, but it still won't print even though it goes through the motions of printing, with the page coming out bland … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have an HP c309a. I have had the printer two years.
I have an HP c309a. I have had the printer for about two years. Today it stopped printing in black. It will print in other colors. I changed the two black ink cartridges about a week ago and they show… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a new trial membership. My Canon MX 432 printer is
I have a new trial membership. My Canon MX 432 printer is not printing properly. The images are misaligned.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a pixma mx 516. Yesterday when printing many pages went
I have a pixma mx 516. Yesterday when printing many pages went through the feeder and got stuck. The only way to remove them was to pull them through. When I did that and started printing . The right … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have been trying to resolve a problem with the MX510. The
I have been trying to resolve a problem with the MX510. The print quality is poor. Some of the text looks like it is being printed with "shadow" images. In the middle of the page there is a vertical s… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Our Canon Pixmar, MX700 series, copier function suddenly stopped
Our Canon Pixmar, MX700 series, copier function suddenly stopped copying a full sheet of data from a standard 8.5" x 11" paper size. Now, it always leaves a margin on the left side of the printed page… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Cannon 1670F many spaces in all horizontal lines. Vertical
My Cannon 1670F many spaces in all horizontal lines. Vertical lines are ok. The spaces can be seen as well on printed letters. the spaces are not totally blank as some faint coyy is seen. I've replace… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
My printer is printing the info on my voucher check about
My printer is printing the info on my voucher check about one inch too low. I need to know how to fix the alignment. I've tried all the standard ways, Linda… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Canon MX780 has misaligned printing and a streak (white) when
Canon MX780 has misaligned printing and a streak (white) when printing from computer but not when copying.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a HP c4780 that has started printing with both black
I have a HP c4780 that has started printing with both black and blue at the same time with the black looking fine but the blue showing up like a shadow just slightly to the left. Items printed as blue… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a Canon Canoscan 8800F scanner. It has been working
I have a Canon Canoscan 8800F scanner. It has been working great until yesterday. Now all the scanned photos and document have a vertical stripe of lightness. This occurs regardless if I use a Mac or … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Printer just started messing up. Every two or three inches
Printer just started messing up. Every two or three inches the line comes out distorted and vertical rules are now very jagged. Also says out of paper when she has paper. Had a jam a few weeks ago and… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I just purchased a canon mx330 printer and when I try to print
I just purchased a canon mx330 printer and when I try to print photos that are stored on my computer in adobe program the photo come out blurry.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Hi, Im having trouble printing with my 3210 All-in One pr
Hi, I'm having trouble printing with my 3210 All-in One printer. I tried to print on a heavier paper, which caused a jam-up. I followed the directions to unjam but now my printer only prints on one si… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an Canon MP610 Printer. I have taken all the steps
I have an Canon MP610 Printer. I have taken all the steps in cleaning the machine. I have used 4 differt canon paper. I just replaced all my ink with canon ink which is the only type I use. I have use… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an HP 3310 all-in-one printer that works fine except
I have an HP 3310 all-in-one printer that works fine except the if I scan in color I get a wide yellow streak down the side. Blacj and white scanning is fine.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a HP Photosmart 2575 All-In-One Printer/Copier/Scanner.
I have a HP Photosmart 2575 All-In-One Printer/Copier/Scanner. The copier has a black vertical line through the center of the page, a little over half an inch wide. I tried printing a document from th… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x