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My printer wont print. It is an Epson ET-2650. The message I…

Customer Question
My printer wont print...

My printer wont print. It is an Epson ET-2650. The message I get is that it is not connected. I just connected it to the wifi. What is it not connected to?

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Probably never. How do I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Yes. The message says it is not connected to the server. I dont understand that.

Submitted: 8 months ago.Category: Printers
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Answered in 7 minutes by:
11/29/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 8 months ago
Done.
Technician: Suhasini Velu,
 replied 8 months ago

What is the operating system on your computer?

Is that Windows or Mac?

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Customer reply replied 8 months ago
Mac
Technician: Suhasini Velu,
 replied 8 months ago

You've mentioned that you have connected your printer wirelessly to your router Am I right?

Did you try to print a test page on your printer

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Customer reply replied 8 months ago
I did print a test page.
Technician: Suhasini Velu,
 replied 8 months ago

Okay, when you try to print it from your mac what happens.

Is your mac able to find the printer?

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Customer reply replied 8 months ago
Printer did connect to Wi-Fi. Maybe not to computer. States printer is not,connected
Customer reply replied 8 months ago
Trying again
Technician: Suhasini Velu,
 replied 8 months ago

I believe your computer is connected to your router.

If not please connect it and try to print let me know if there are any error messages.

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Customer reply replied 8 months ago
Took photos. Will send
Technician: Suhasini Velu,
 replied 8 months ago

Alright

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Technician: Suhasini Velu,
 replied 8 months ago

You still with me?

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Customer reply replied 8 months ago
My photos would not send. How can I cancel my trial? Thank you for your help.
Technician: Suhasini Velu,
 replied 8 months ago

Did you try to download the software?

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Customer reply replied 8 months ago
I did not.
Technician: Suhasini Velu,
 replied 8 months ago

Please do that would definitely help us!

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Category: Printers
Satisfied Customers: 640
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Experience: Engineer at CSS Corp Pvt Ltd

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