Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

After I got High Sierra installed on my Mac desk computer,

Customer Question
After I got High...

After I got High Sierra installed on my Mac desk computer, my ip8720 would not be recognized. I uninstalled the printer, and now I can't get it reinstalled.

Technician's Assistant: What version of iTunes are you using to sync your Mac?

I don't understand the question. It is my desk computer, so I am not trying to sync.

Technician's Assistant: When did you last reboot?

Yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am able to print if I connect by USB, but I need to set up bluetooth.

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/29/2017
Technician: Kamil Anwar, Technician replied 9 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you. Please allow me a moment to review your question.

Ask Your Own Printers Question
Technician: Kamil Anwar, Technician replied 9 months ago

What is the make and type of your computer?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It won't recognize the computer. I was advised to dump it (I
it won't recognize the computer. I was advised to dump it (I did) then reload it, but I can't figure out how to do this … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I am no longer able to plug into my wireless tower to
I am no longer able to plug into my wireless tower to connect to my apple desk top. How can I make a direct connection from my desk top to my HP 6968??--dennis … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
It is an mx 870 connected to two APPLE laptops wirelessly.
It is an mx 870 connected to two APPLE laptops wirelessly. Computer one performs fine; print, scan. Computer two prints fine but in a scan it is a bit blurred … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I've apparently successfully connected my new HP OfficeJet
I've apparently successfully connected my new HP OfficeJet 4655 4 times and still cannot get it to print. It appears not to recognize the printer. I got this as a replacement for a 4650 model and I ca… read more
David L
David L
Bachelor's Degree
4,948 satisfied customers
I haven't been able to print since i upgraded my mac to high
i haven't been able to print since i upgraded my mac to high sierra. i keep getting "printer offline" message … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Mx860 is not recognized by image capture when on wifi.
mx860 is not recognized by image capture when on wifi … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Need to sync hp officeJet 4650, all in one printer with my
Need to sync hp officeJet 4650, all in one printer with my IMAC High Sierra version10.13.2 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
Not able to print. Wifi. I just checked for updates
I just checked for updates yesterday, but there were none … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I couldn't see my printer on my Mac book pro. Canon pixma
Second opinion] HI I couldn't see my printer on my Mac book pro… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am using MacOS High Sierra Version 10.13.1. My HPDesignjet
I am using MacOS High Sierra Version 10.13.1. My HPDesignjet T120 is showing an error message. I have uninstalled and reinstalled the printer but this has not fixed the problem. … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Since upgrading to Mac High Sierra, none of my printers will
Since upgrading to Mac High Sierra, none of my printers will print … read more
Kamil Anwar
Kamil Anwar
Technician
7,201 satisfied customers
Mf4370dn won't show a scanner option. cant find printer on
mf4370dn won't show a scanner option. cant find printer on Mac … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Is someone online? mfc 7360N all in 1 - about 3yrs old, mac
I statred to have a problem yesterday. I can't print from my MAC. the copier works. The error message in print queue says "not connected" -- I know that it is connected. Yesterday it rained and possibly power hit. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have a ip8720. It has stopped working. Sorry about the
Maybe. We lost our wifi router yesterday but have gone to a backup I didn't have this printer on wifde to the best of my knowledge I notice that the wqifi light is on --- but I don't know if it hasn't been on before.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I have an ip8720 connected to my MacBook air and we changed
I have an ip8720 connected to my MacBook air and we changed the network router and password. So how do I get it onto the new network? Is there an easy way? Keep in mind I am not a computer whiz. … read more
RandyNetwork Tech
RandyNetwork Tech
1,757 satisfied customers
I NEED ASSISTANCE CONNECTING A CANON PIXMA IP100 PRINTER
HELLO, I NEED ASSISTANCE CONNECTING A CANON PIXMA IP100 PRINTER BLUETOOTH. I HAVE THE USB BLUETOOTH THING … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,002 satisfied customers
I'm struggling with getting my epson TM u220 to print from a
Customer: I'm struggling with getting my epson TM u220 to print from a POS program in a restaurant. It's been printing fine during the last few years over a parallel to usb cable (It's failed a few ti… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I just bought the bluetooth adapter for the Canon PIXMA i100
I just bought the bluetooth adapter for the Canon PIXMA i100 series printer and installed it on the printer. I was able to get my mac to print wirelessly thru the bluetooth adapter but can not get my … read more
Robert
Robert
Bachelor's Degree
416 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x