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I am unable to print. Canon MX492. Just today. I haven't. It…

Customer Question
I am unable to...

I am unable to print

Technician's Assistant: What's the brand and model of your printer?

Canon MX492

Technician's Assistant: How long has this been going on with your printer?

Just today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I haven't. It is fairly new

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
11/29/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you. Please allow me a moment to review your question.

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Technician: Kamil Anwar, Technician replied 7 months ago

What error are you getting?

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Customer reply replied 7 months ago
no error message
Technician: Kamil Anwar, Technician replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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