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When i try to print off my computer it will print if its a…

Customer Question
When i try to...

When i try to print off my computer it will print if its a photo. but if i try to print a reciet or an article it comes up on the screen paper tray empty - upper tray. I don't know how to adjust it to get that off

Technician's Assistant: What's the brand and model of your printer?

Cannon MX 922

Technician's Assistant: How long has this been going on with your printer?

Several months now like I said it will print photos from my E-mail

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I guess i haven't at all

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think thats it

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
11/29/2017
Technician: Kamil Anwar, Technician replied 9 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you. Please allow me a moment to review your question.

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Technician: Kamil Anwar, Technician replied 9 months ago

What program you are using to print an article?

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Customer reply replied 9 months ago
not any one program depends on the item i want to print
Technician: Kamil Anwar, Technician replied 9 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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