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My Canon MX490 is acting up when feeding the paper. It is…

Customer Question
My Canon MX490 is...

My Canon MX490 is acting up when feeding the paper. It is saying it is jammed with paper, but is not. also I have a part that is out. It looks like a little square box with a "T" shaped end.

Technician's Assistant: What's the brand and model of your printer?

Canon and MX490.

Technician's Assistant: How long has this been going on with your printer?

The last 10 min.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I haven't. what about that part?

Submitted: 8 months ago.Category: Printers
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Answered in 56 minutes by:
11/29/2017
Technician: ptbaman10, Technician replied 8 months ago
ptbaman10
ptbaman10, Technician
Category: Printers
Satisfied Customers: 16
Experience: Experience with Xerox, HP, Canon, Brother printers and fax machines
Verified

Hello! Can you send a snap shot of the piece that is out?

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Technician: ptbaman10, Technician replied 8 months ago

Let me know if this has helped!

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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