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I have a WF 633 all in one. It has been an excellent printer…

Customer Question
I have a WF...

I have a WF 633 all in one. It has been an excellent printer for YEARS. I keep getting a paper our / misfeed error and the printer still operates 100%. Anyway of clearing this error?

Technician's Assistant: What's the brand and model of your printer?

Epson Workforce 633

Technician's Assistant: How long has this been going on with your WorkForce?

At least a few months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Hard to say

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not really, I am just trying to clear the error message

Submitted: 7 months ago.Category: Printers
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Answered in 6 hours by:
11/29/2017
Technician: R Hefner, Computer Engineer and Instructor replied 7 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Printers
Satisfied Customers: 104
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I will be helping you

Does the printer do anything else.

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Technician: R Hefner, Computer Engineer and Instructor replied 7 months ago

Have you check the paper path for any small pieces of paper in the track.

Have you tried to cycle the printer?

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Customer reply replied 7 months ago
I have checked for small pieces of paper several times ... can not see anything. I took the duplex unit out and saw nothing - no changeI unplugged the printer for 5 minutes and replugged in to fully recycle it - no changeI removed all the link cartridges and put them back in - no change.
Technician: R Hefner, Computer Engineer and Instructor replied 7 months ago

Ok thank you for the information.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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