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I have a Canon PIXMAMG3600 printer, and I can't get it to…

Customer Question
I have a Canon...

I have a Canon PIXMAMG3600 printer, and I can't get it to turn on. Help!

Technician's Assistant: What kind of computer or device are you printing from?

Mac computer

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm computer illiterate, so I don't know what to ask.

Submitted: 7 months ago.Category: Printers
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Answered in 6 hours by:
11/29/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
About two weeks ago, I had trouble getting my printer to print. Yesterday it wouldn't even turn on!
Customer reply replied 7 months ago
It might be cheaper for me to just get a new printer. I've already paid y'all $18, and my printer still doesn't turn on. With Christmas coming up, I don't have a lot of extra money. Thanks.
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Ok - can you unplug the printer from the power supply while the printer is off and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 7 months ago
I did that, but it still didn’t come on!
Technician: Kris R, Computer Hardware Engineer replied 7 months ago

Did the error message change?

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