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I have a HP477DW printer and I have a piece of paper stuck…

Customer Question
Hi, I have a...

Hi, I have a HP477DW printer and I have a piece of paper stuck somewhere. It is leaving a large line when printing and I have checked all areas but can't see it. Please give me a clue where to look.

Technician's Assistant: What kind of computer or device are you printing from?

HP Pavilion 23. I haven't had any problems until now. I cleared a paper jam but must have left a piece.

Technician's Assistant: How long has this been going on with your HP477DW?

Just now. I have spent the last hour & half trying to find it. It must be small as I can't see it anywhere.

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1020

?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just an idea of where to look. Have followed all instuctions.

Submitted: 7 months ago.Category: Printers
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Answered in 17 hours by:
11/29/2017
Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 933
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 7 months ago
No thankyou
Technician: jeffreybongers, Engineer replied 7 months ago

I understand.

Is there anything else I can assist you with?

Kind regards,

Jeff

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Category: Printers
Satisfied Customers: 933
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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