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It's showing print cartridge problem black refer to device…

Customer Question
It's showing print cartridge...

It's showing print cartridge problem black refer to device documentation to troubleshoot !

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's it

Submitted: 7 months ago.Category: Printers
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Answered in 2 hours by:
11/28/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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