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My MG2900 will not print. The message I keep is that" there…

Customer Question
My MG2900 will not...

My MG2900 will not print. The message I keep is that " there is another computer using the Printer" when that is not the case.

Technician's Assistant: What's the brand and model of your printer?

Canon MG 2920

Technician's Assistant: How long has this been going on with your Canon printer?

" on and off" for a few weeks.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Long ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How do I do that. Sometime it will print the document a few hours later

Submitted: 8 months ago.Category: Printers
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Answered in 20 minutes by:
11/28/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 8 months ago
Ok I unplugged as instructed
Technician: Suhasini Velu,
 replied 8 months ago

What is the operating system on your computer is that Windows?

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Customer reply replied 8 months ago
windows
Technician: Suhasini Velu,
 replied 8 months ago

Now try to print and let me know what happens.

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Customer reply replied 8 months ago
Same message" another computer is using the printer"
Technician: Suhasini Velu,
 replied 8 months ago

Connect a USB cable from the printer to the computer

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Customer reply replied 8 months ago
Do not have one handy.....wireless
Technician: Suhasini Velu,
 replied 8 months ago

Alright, then please wait.

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Technician: Suhasini Velu,
 replied 8 months ago

This will reset your printer settings.

  1. Press and hold the Stop button until the Alarm lamp flashes 17 times.

  2. Release the Stop button.

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Customer reply replied 8 months ago
Zdone
Technician: Suhasini Velu,
 replied 8 months ago

Now let's try configuring it to your WiFi let me compose the instructions.

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Technician: Suhasini Velu,
 replied 8 months ago

What is the model number of the router you have?

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Customer reply replied 8 months ago
Netgear R6100
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