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My HP office jet Pro8610 wont print. I have Dell computer…

Customer Question
My HP office...

My HP office jet Pro8610 wont print

Technician's Assistant: What kind of computer or device are you printing from?

I have Dell computer with a HP Office jet Pro 8610 using windows 10

Technician's Assistant: How long has this been going on with your OfficeJet?

It used to work and then it stopped but then stopped as I have trouble getting it on line wirelessly

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Printer Expert, I'll connect you shortly.

Customer:***@******.***

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
11/28/2017
Technician: Kamil Anwar, Technician replied 9 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 9 months ago
cancel my request
Technician: Kamil Anwar, Technician replied 9 months ago

Your payment for the remote service has failed.

Please contact customer service on***@******.*** or

call them on +1(###) ###-####to clarify the payment issue.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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