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The computer cannot find the printer. It has been working…

Customer Question
The computer cannot find...

The computer cannot find the printer. It has been working fine and no changes have been made.

Technician's Assistant: What's the brand and model of your printer?

2600 All-in one series

Technician's Assistant: How long has this been going on with your printer?

Just to day. I have been waiting a couple of hours now.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About a year ago. Do you want the operating system.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My operating system is 10-11.6

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
11/28/2017
Technician: Michelle, Printer Expert replied 7 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is the printer connected...usb cable or wifi

to which device is printer connected a PC or Mac

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Customer reply replied 7 months ago
A Mac connected by wifi.
Customer reply replied 7 months ago
No
Technician: Michelle, Printer Expert replied 7 months ago

'please click on apple menu..preferences... print and scan.

in the print window click on the plus sign

let me know if printer shows in the search results

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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Working as tech support specialist with a worldwide computer manufacturer.

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11+ yrs experience, inkjets & lasers, from huge to portable

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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