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My printer is coming up with an error stating"username and…

Customer Question
My printer is coming...

My printer is coming up with an error stating"username and password ***** incorrect". I haven't changed anything, but I did just move so was unplugged. Can I reset it?

Technician's Assistant: What's the brand and model of your printer?

HP officejet pro 8600 plus

Technician's Assistant: How long has this been going on with your OfficeJet?

2 months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I can print from my computer, I can't scan anything.

Submitted: 7 months ago.Category: Printers
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Answered in 2 hours by:
11/28/2017
Technician: R Hefner, Computer Engineer and Instructor replied 7 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Printers
Satisfied Customers: 104
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I would like to help you.

It appears that the username and the password ***** ***** for the email setup. I would to help you correct the issue.

Have you set the username and the password ***** the email configuration on the HP wizard.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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