Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Mac computer says my 2360 Brother printer is not

Customer Question
My Mac computer says...

My Mac computer says my 2360 Brother printer is not connected.

Technician's Assistant: How are you connecting to your Brother printer: wirelessly or by USB?

No wireless

Technician's Assistant: When did you last update the printer driver software?

I'M sorry. It is a wireless connection

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
11/27/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an 2360 printer and I just put a new toner cartridge
Hi I have an 2360 printer and I just put a new toner cartridge in but the printer just keeps telling me to change the cartridge. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
My printer turns itself on. My printer is always plugged
My printer turns itself on. My printer is always plugged into power.I turn it of one day and the next day I find it has turned itself on possibly only on standby. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I had a paper jam.I opened the cover and removed the drum
I had a paper jam.I opened the cover and removed the drum and toner cartridge and pulled out most of the paper. A piece of it stuck, nonetheless. The printer no longer says "paper jam" but "receiving … read more
Harry
Harry
3 satisfied customers
How do I adjust+Brother+2360+print+density?+Mac+X10.13.
Second opinion] How do I adjust+Brother+2360+print+density?+Mac+X10.13 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do I adjust+Brother+2360+print+density?+Mac+X10.13.
How do I adjust+Brother+2360+print+density?+Mac+X10.13 … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
How do I reconnect my printer to my computer? Brother MFC
Only since fiber optic was installed in my house this afternoon. Can't print. Says the printer needs to be reconnected to my computer. (Printer offline) … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
It's a brother MFC J408DW and it keeps saying printer is
It's a brother MFC J408DW and it keeps saying printer is offline. I rebooted computer, printer and the internet. worked once and now says it's off line again … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cannot set it up to my existing wi fi, epson WF-2360, pc
we have wi-fi through fyber optic with tds in lacaster wi… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an MFC-J 6925 DW and I can not print from any of my
I have an MFC-J 6925 DW and I can not print from any of my computers its says printer offline no matter what i do i exchanged the wires and reset the printer - nada … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My printer works well with a Dell computer but will not work
My printer works well with a Dell computer but will not work on my Mac … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an iMac, connected with cables to a Brother Printer
I have an iMac, connected with cables to a Brother Printer 7360n. My printer will not print at all. It has several documents in que, but gives no error message. Silence. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a brother MFC-9335CDW that was working perfectly now
I have a brother MFC-9335CDW that was working perfectly now is saying offline? I have tried to reinstall it and my computer cant find it?? HELP… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My new Brother MFCJ870dw is printing fine from my desktop
My new Brother MFCJ870dw is printing fine from my desktop but my ipadAir can't find it. Any suggestions? Thanks, ***** *****… read more
Expert
Expert
I have a Brother MFC-J625DW that I want to connect to my
Hi, I have a Brother MFC-J625DW that I want to connect to my laptop. I've just had my laptop debugged so need to re-connect.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Brother MFC-J430W printer and cannot get it to
I have a Brother MFC-J430W printer and cannot get it to print. It says to reload paper no parer feed but there is paper in the tray!… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a MFC-J4710DW printer and i just printed the network
I have a MFC-J4710DW printer and i just printed the network configuration and the Brother online connection was disabled How do i turn it on… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I bought and installed a Brother 2365 laser printer. It's wireless
I bought and installed a Brother 2365 laser printer. It's wireless and is a network printer. I run Windows 7. Drivers are installed. Printer is connected. Document shows in the queue. I downloaded and… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
HI, running Mac osx 10.9, have a new brother hl-2280dw i bought
HI, running Mac osx 10.9, have a new brother hl-2280dw i bought off of amazon Had been able to connect and get it working wirelessly, however for no apparent reason that stopped working out of the blu… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x