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I'm trying to change the black cartridge, but I can't do…

Customer Question
I'm trying to change...

I'm trying to change the black cartridge, but I can't do it., One problem MIGHT be that the black cartridge that came with the XP 830 label is narrower than the one I just removed. But it should still get it?????

Technician's Assistant: What's the model of your printer?

Epson XP-830

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes i am

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have no idea .... I just want this damn printer to work again

Submitted: 7 months ago.Category: Printers
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Answered in 1 hour by:
11/27/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,964
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 7 months ago

Which model ink did you buy?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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