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It was suggested that I shake the ink cartridge because, all…

Customer Question
It was suggested that...

It was suggested that I shake the ink cartridge because, all our copies come out lighter on the left side. I did that, repositioned the cartridge and now the prin

Technician's Assistant: What's the brand and model of your printer?

The paper light flashes although there is paper in the machine.

Technician's Assistant: How long has this been going on with your printer?

The pale left side has been going on for a long time. I visited Staples today and ordered another cartridge so that I could print legible labels and the salesperson suggested I also try shaking the one I own.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

ProbBLY NEVER

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
11/27/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,237
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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