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We have a iPF785. We are unable to set it so that scanned…

Customer Question
We have a iPF785...

We have a iPF785. We are unable to set it so that scanned documents are set to default to PDF, Currently they are image JPG

Technician's Assistant: Is there an error code on your printer when you try to scan?

No it will scan but we will then need to change the file to pdf

Technician's Assistant: When did you last update the printer driver software?

Probably has never been updated since original installation one year ago.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
11/27/2017
Technician: Jason Jones, Technician replied 7 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,200
Experience: 10+ years work experience.
Verified

Hello,
I look forward to helping you today.

Are you using a Mac computer or a Windows computer?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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