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H p support helped me install new printer in the process…

Customer Question
H p support...

H p support helped me install new printer in the process they eliminated my XFINITY HOME PAGE on internet explorer I get nothing but a screen for GOOGLE the last thing I want can you fix this problem for me make the fix simple please

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

U s b -

Technician's Assistant: When did you last update the printer driver software?

When we installed new printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Only how to fix this

Submitted: 8 months ago.Category: Printers
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Answered in 3 minutes by:
11/27/2017
Technician: Kamil Anwar, Technician replied 8 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

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Technician: Kamil Anwar, Technician replied 8 months ago

Operating System you are running?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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