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It is not printing pictures, but smearing ink on both sides…

Customer Question
It is not printing...

It is not printing pictures, but smearing ink on both sides of the paper.

Technician's Assistant: What's the brand and model of your printer?

HP Color LaserJet Pro MFP M277dw

Technician's Assistant: How long has this been going on with your printer?

Just today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Earlier this year...maybe? It is windows 10

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thanks

Submitted: 7 months ago.Category: Printers
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Answered in 1 day by:
11/29/2017
Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 943
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Category: Printers
Satisfied Customers: 943
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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