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I am trying to connect my Ricoh MP C3503 to my toshiba

Customer Question
laptop via USB but it...
I am trying to connect my Ricoh MP C3503 to my toshiba laptop via USB but it keeps showing an error message when I try and print a test page. Help please!!
Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
11/27/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Technician: Suhasini Velu,
 replied 7 months ago

And I'd like to know the error message please.

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Customer reply replied 7 months ago
Done. It says printer is in an error state.
Technician: Suhasini Velu,
 replied 7 months ago

Okay what is the operating system on your computer.

Is that Windows 10?

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Customer reply replied 7 months ago
windows 10
Customer reply replied 7 months ago
10 pro I believe
Technician: Suhasini Velu,
 replied 7 months ago

Alright! Do you have the printer's drivers installed on your computer?

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Customer reply replied 7 months ago
It has Ricoh printers installed but I am not sure if they are the right ones.
Customer reply replied 7 months ago
Is has about 5 different drivers available
Customer reply replied 7 months ago
Hello?
Technician: Suhasini Velu,
 replied 7 months ago

Please wait.

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Technician: Suhasini Velu,
 replied 7 months ago

I think I may have to work with this directly.

Can I remotely troubleshoot with this problem?

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Customer reply replied 7 months ago
My laptop does not have internet connection
Technician: Suhasini Velu,
 replied 7 months ago

Alright please wait.

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Technician: Suhasini Velu,
 replied 7 months ago

We could try to do a hard reset on your Ricoh to fix it.

Is that okay for you?

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Customer reply replied 7 months ago
I can't do that since it is an office printer.
Technician: Suhasini Velu,
 replied 7 months ago

Did you update any softwares recently on your computer?

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Customer reply replied 7 months ago
No I did not.
Technician: Suhasini Velu,
 replied 7 months ago

In that case I have ran out of ideas let me open this for other experts.

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Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 933
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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