Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

MY PRINTER WILL NOT RECEIVE POWER. IP2702. ABOUT 2 WEEKS. I…

Customer Question
MY PRINTER WILL NOT...

MY PRINTER WILL NOT RECEIVE POWER.

Technician's Assistant: What's the brand and model of your printer?

IP2702

Technician's Assistant: How long has this been going on with your printer?

ABOUT 2 WEEKS

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I TRIED UPDATING BUT WITHOUT POWER IT COULD NOT UPDATE

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

IT IS LIKE IT IS NOT RECEIVING ELECTRICITY

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
11/27/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you seeing any lights show on the printer at all?

Please let me know

Ask Your Own Printers Question
Customer reply replied 7 months ago
NO
Customer reply replied 7 months ago
NO I CAN GET A NEW ONE FOR A LITTLE MORE.
Technician: Richard, Technician replied 7 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2012 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet

wait 5 minutes

press and hold the power/on button for 60+ seconds

keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have the internal power supply replaced, and a logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
47,276 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,876 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer .I changed the ink and it stopped working.The
my printer .I changed the ink and it stopped working.The green light and the resume light are flashing … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
This is about a canon printer iP2702. Dell laptop. Just
The updates are automatically done on laptop once a week. I ran a on printer and said there was nothing wrong with connection to web … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,876 satisfied customers
I just downloaded and installed the software and connected
I just downloaded and installed the software and connected my mac OSX 10.11.6 to my Canon iP2702 printer and tried to print. It acts like it's printing, but the pages come out blank. … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have a Brothers Laser Fax/Copier and the fax part will not
I have a Brothers Laser Fax/Copier and the fax part will not send or receive faxes. Instead it keeps stating SLEEP. Please Help! … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
For Canon PIXMA iP2702, using PG-210XL a refilled cartridge,
For Canon PIXMA iP2702, using PG-210XL a refilled cartridge, how to reset the ink level? I have tried many ways, including generaltool.exe to no avail.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have received the following message on my printer: This
I have received the following message on my printer: This device may be incompatible. Remove the device and check the manual supplied with the connected device. I have not connected anything new and I… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I HAVE A MP500 PIXMA PRINTER .IT IS PLUGED IN, POWER ON ,BUT
HI I HAVE A MP500 PIXMA PRINTER .IT IS PLUGED IN, POWER ON ,BUT IT WILL NOT POWER UP WHEN I PUSH THE ON BUTTON… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Hi I was having a problem with my HP PSC 2210 All-in-One
Hi I was having a problem with my HP PSC 2210 All-in-One Printer suddenly not acknowledging the power source so I followed these instructions I found online: Check the power supply. Unplug the power c… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
My Canon MultiPASS F80 Printer will not print. It is flashing
My Canon MultiPASS F80 Printer will not print. It is flashing an error message that says: "Check Printer. Press Resume". I don't know what to check or how to check it. How do I get more information?… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Hi there, i am trying to get my printer to print and a message
Hi there, i am trying to get my printer to print and a message comes up saying USB device not recognised. It is plugged in proprery and was working last week. Thanks, serena… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Hi Have just bought a Pixma ip2702. The software installs fine
Hi Have just bought a Pixma ip2702. The software installs fine but when you plug the usb lead in it does not recognise the printer. I did plug the usb in too early but removed it and went into add/rem… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My Canon Pixma 780 turned itself off. Now will not power on
My Canon Pixma 780 turned itself off. Now will not power on even after leaving unplugged overnight.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My HP 3940 printer wont turn on. It was working perfectly,
My HP 3940 printer won't turn on. It was working perfectly, then one morning it wouldn't turn on. I've tried plugging it in, in a separate room and still it won't turn on. Any ideas what happened?… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
my CX6000 computor quit working and when i turn it on it says
my CX6000 computor quit working and when i turn it on it says contact epson. the error is -90 When the printer quit working it mad an awful noise cAN I RECEIVE A LISTOF REPAIR SHOPS IN MY AREA MY ZIP … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Canon PIXMA MP760 was working fine a few days ago, but now
Canon PIXMA MP760 was working fine a few days ago, but now has completely lost power. Have checked cables and outlet connections several times and swapped outlets to no avail. THe unit does not respon… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a HPOffice Pro L7500 printer that has been working very
I have a HPOffice Pro L7500 printer that has been working very well. While at my computer the electricity went off for about 1 second this morning. As soon as electricity was restored the PC did an au… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
Yesterday you helped me re waste ink near full message. The
Yesterday you helped me re: waste ink near full message. The message and alarm light went away. I did not use the printer after that but this morning when I send a doc to print, I get a page with shad… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
My Canon iP6000D Printer will not power on when I press the
My Canon iP6000D Printer will not power on when I press the power button. This has been doing this for approx 1 week. To get the printer to power up I would have to remove the power cord from the elec… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x