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It is on, disc is inserted, paper in, wont print. Hp m25…

Customer Question
It is on, disc...

It is on, disc is inserted, paper in, wont print

Technician's Assistant: What's the brand and model of your printer?

Hp m25 m27

Technician's Assistant: How long has this been going on with your printer?

I just bought it. Never got it to work

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Huh?

Submitted: 7 months ago.Category: Printers
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Answered in 2 minutes by:
11/27/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,259
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

How are you trying to connect to the printer? Via a USB cable or wireless?

Please let me know

Thank you

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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