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Manyel wont print from this Isite? About an hr. 277 is up…

Customer Question
Manyel wont print from...

Manyel wont print from this Isite?

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

About an hr

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Technician's Assistant: Anything else we should know to help you best?

277 is up and running but wont print this site

Submitted: 8 months ago.Category: Printers
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Answered in 4 minutes by:
11/27/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

What exactly happens when you try to print?

Please let me know

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Customer reply replied 8 months ago
Nothing
Customer reply replied 8 months ago
No
Technician: Richard, Technician replied 8 months ago

Can you print from anywhere else on your computer?

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Customer reply replied 8 months ago
works fine but not for this site
Technician: Richard, Technician replied 8 months ago

Which internet browser are you using?

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Customer reply replied 8 months ago
Explorer
Technician: Richard, Technician replied 8 months ago

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Once done, restart and tell me if you can then print please

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Customer reply replied 8 months ago
Done
Technician: Richard, Technician replied 8 months ago

ok.. and the results?

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Customer reply replied 8 months ago
No results not on chrome ither
Technician: Richard, Technician replied 8 months ago

what happens when you try to print?

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Customer reply replied 8 months ago
Nothing no sound or anything
Technician: Richard, Technician replied 8 months ago

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

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Customer reply replied 8 months ago
No. Thanks for trying. Bye
Technician: Richard, Technician replied 8 months ago

So you are not going to do the instructions??

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Customer reply replied 8 months ago
no
Technician: Richard, Technician replied 8 months ago

ok... I guess it is fixed then

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Customer reply replied 8 months ago
No it isn't but not restorig
Technician: Richard, Technician replied 8 months ago

ok

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