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I have a Canon MG7700 printer on my desk that has been a…

Customer Question
I have a Canon...

I have a Canon MG7700 printer on my desk that has been a headache since I brought it home. For many years of printing I have never seen a need for a GRAY ink cartridge and printed gray tones just fine. This printer uses a gray cartridge which I have not been able to find in stores; even the store (Fry's Electronics) where I bought it. Now I am trying to print a page, but the printer now tells me I need a gray cartridge. I have managed to bypass that demand and have printed the page. If I must have the gray cartridge, where can I buy them?

Technician's Assistant: Are you getting any error messages? If so, what do they say?

I have passed that and it is gone from the screen, but it said I need to replace the gray cartridge but it has been empty for months without effecting my prenting.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

Are you really there?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not yet.

Submitted: 9 months ago.Category: Printers
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Answered in 42 minutes by:
11/27/2017
Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,260
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

You can purchase the cartridge directly from my link below

https://www.4inkjets.com/0340C001CIC-Canon-Ink-Cartridge-HY-Gray-Compatible

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Technician: Richard, Technician replied 9 months ago

Richard

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Richard, Technician
Category: Printers
Satisfied Customers: 48,260
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Experience: Printer and scanner problem resolver for over 15 years

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