Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to reconnect my HP officejet 4630 to my laptop…

Customer Question
I am trying to...

I am trying to reconnect my HP officejet 4630 to my laptop after being away for 6 months and can't get it to work

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Acer

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

No. Rhere are two cords, one blue that I have connected and a black one that I can't find a connection for

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
11/27/2017
Technician: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Printers Question
Technician: UranIT, Network Administrator replied 8 months ago

To connect this printer to computer you will need 2 wires:

1. power cable that goes into power outlet

2. USB cable that will connect from PC to Printer

Ask Your Own Printers Question
Customer reply replied 8 months ago
That is done
Customer reply replied 8 months ago
I am still waiting for an answer to my question
Customer reply replied 8 months ago
I am still waiting an answer to my question. Either give me a helpful answer or refund my money
Customer reply replied 8 months ago
I want a solution not the answer I got. I am not so stupid that I don't know toplug in two cords
Technician: UranIT, Network Administrator replied 8 months ago

Can you specify what the issue is?

In your original question you stated "one blue that I have connected and a black one that I can't find a connection for", so I gave you an answer

Ask Your Own Printers Question
Technician: UranIT, Network Administrator replied 8 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I forgot my HP -PRINT -18-OFFICEJET 4630 WPA2 password - is
I forgot my HP -PRINT -18-OFFICEJET 4630 WPA2 password ***** is there a way to reset it??? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
I can't get the printer to copy from the feeder. Also it
I can't get the printer to copy from the feeder. Also it won't copy from the flat screen either. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I need to connect my new laptop with my HP printer and
I need to connect my new laptop with my HP printer and re-start my Instant Ink that I had to cancel last year. I have the correct cartridges in but am not able to figure out how to connect with my hom… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need a number to call, my office jet 6962 wont take the
I need a number to call, my office jet 6962 wont take the new ink. Ive purchased HP ink THREE times and it keeps telling my remove and reinstall the cartridge … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an HP OfficeJet Pro 6978 colour printer. When I try
Hi, I have an HP OfficeJet Pro 6978 colour printer. When I try to print a colour page, I get a message saying "printer is off line". I don't understand why, as I just changed the cartridges. Can you e… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My printer ran out of black ink, i replaced but now get a
My printer ran out of black ink, i replaced but now get a message "the following ink cartridge must be replaced." I've replaced it twice. help … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
HP Officejet 4630 My printer says "out of paper" when I try
HP Officejet 4630 My printer says "out of paper" when I try to print, however there is plenty of paper. The only way to get it to print is to put one piece of paper in the paper tray at a time. Any su… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My HP Officejet 4630 will not print. The blue wireless light
my HP Officejet 4630 will not print. The blue wireless light is blinking slowly. I get to print on the screen but it will not print. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
My printer is hooked to my computer and always worked fine
my printer is hooked to my computer and always worked fine until I had to take my computer in to fix. Now I can't print at all. However , at the same time I changed the black ink cartridge. My printer… read more
Cody
Cody
Computer Science
2,435 satisfied customers
I am trying to reconnect my Mac Pro Laptop to my wireless HP
I am trying to reconnect my Mac Pro Laptop to my wireless HP 4630 printer, and having no success. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
The printer and computer worked together for a while. Then
The printer and computer worked together for a while. Then the printer got real slow at printing items sent from computer. sometimes taking 3/4 minutes to print a page. Now it has stopped printing. Pr… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My blue light is on, however it keeps saying that I am
Hi Pearl. My blue light is on, however it keeps saying that I am offline. How do I reconnect. Old and dumb..thanks. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a HP Officejet 4630 and wonder how I fax multiple
I have a HP Officejet 4630 and wonder how I fax multiple pages instead of one by one … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Can I use print cable for a HP Officejet 4630 it has wi/fi I
can I use print cable for a HP Officejet 4630 it has wi/fi I can not get it to print a page it came with two color ink pods instead one color and black I wish it was plug and play ,I bought a laptop H… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I purchased an HP Officejet Mobile Printer model L411a about
I purchased an HP Officejet Mobile Printer model L411a about 6 months ago and it has worked well until recently. The printer blurs much of the bold black copy but seems to print lower case grey and co… read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
HP 5610 Officejet All-in-one The scanner and fax is no longer
HP 5610 Officejet All-in-one The scanner and fax is no longer working. I need help to connect it correctly, I've had this a long time and love it! I have DSL, a DELL computer, 2 printers, both HP ( on… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have an Officejet 7310 All-in-One unit. The document feed
I have an Officejet 7310 All-in-One unit. The document feed will not pull in the document to be faxed. The "original loaded" message is on the display. The top document feeder rollers do not activate.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I purchased an HP Officejet J4580 All-in-one and my fax machine
I purchased an HP Officejet J4580 All-in-one and my fax machine does not work. I called this past week and spoke to one of your technicians, and we thought she had it working. I am missing faxes that … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x