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Epson xp 424...not connecting to wireless ipad. Wirelessly.

Customer Question
Epson xp 424...not connecting...

Epson xp 424...not connecting to wireless ipad

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Can’t remember

Submitted: 7 months ago.Category: Printers
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Answered in 2 minutes by:
11/27/2017
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Was the printer working with your iPad previously?
Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

What's the status of the Wi-Fi / wireless option on the printer's screen?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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