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The printer works fine with the new computer program Windows…

Customer Question
The printer works fine...

The printer works fine with the new computer program Windows 10. However, I have a program called Greetings Workshop and the printer will not print from this program. I am thinking I need to make the Greetings Workshop program printer friendly.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Never have as far as I know. I am 91 years of age and this may explain part of my problem. However, the printer works find from the computer but apparently needs to become acquainted with the Greetings Workshop.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
11/27/2017
Technician: Harold Hanna, Engineer replied 7 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 335
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you this evening? Does that program have any printer settings?

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Customer reply replied 7 months ago
not that I am aware of
Technician: Harold Hanna, Engineer replied 7 months ago

Do you get any type of errors when attempting to print? Is the printer listed?

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Customer reply replied 7 months ago
It did give me a reason but I have forgotten exactly what it said.
Technician: Harold Hanna, Engineer replied 7 months ago

Sometimes using another payment method, or calling the number on the back of your card will assist the payment process. When it is complete I can log into the computer.

Would you be able to try printing again so you can tell me the error you received?

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