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It shows off line, no by wireless, About a year ago, Yes,

Customer Question
It shows off line ...

It shows off line

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

No by wireless

Technician's Assistant: When did you last update the printer driver software?

About a year ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, had a problem getting my instant ink. This was resolved and the new ink cartridges have been successfully installed.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
11/26/2017
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,809
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What's the model of your printer?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

What's the make / model of your computer?

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Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

Can you please check the label(s) on your printer for the model of it?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin, Printer and Office Equip. Specialist
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