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I have not used my printer in months.I bought my ink

Customer Question
cartridges online but they ended...
I have not used my printer in months.I bought my ink cartridges online but they ended up being the wrong kind so i stoped using my printer but left the cartridges in.I bought new ones today but when i print a page the printer prints a blank page.
Submitted: 7 months ago.Category: Printers
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Answered in 1 hour by:
11/26/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I really don't know.I cleaned the nozzle heads about ten times and lt still prints blank pages.I think it's telling me I'm low on ink.I bought a cannon printer but I could not set it up on my computer because the computer only recognizes the Epson.I have always hated this epson printer.So I don't know what to do.I know I can set up the canon printer to replace the epson but I don't know how.So maybe that is my best option.
Technician: Harry, Engineer replied 7 months ago

How old is the printer?

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Customer reply replied 7 months ago
2013.
Technician: Harry, Engineer replied 7 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Customer reply replied 7 months ago
I do realize I need to replace my printer.I will buy a new one very soon.Can I contact someone to help me set it up. I think l need help in changing over from the epson to a new printer on my computer.My computer only recognizes the epson.
Technician: Harry, Engineer replied 7 months ago

Yes, you can come back here for help with setup.

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