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I have a Canon iX6820 and a 2017 iMac with Parallels

Customer Question
I have a Canon...

I have a Canon iX6820 and a 2017 iMac with Parallels installed so that I can run CorelDraw. I am not able to print 11 x 17 pages from CorelDraw. How do I fix that?

Technician's Assistant: How are you connecting to your IX6820: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

The computer is 2 weeks old.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nothing I can think of.

Submitted: 8 months ago.Category: Printers
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Answered in 16 hours by:
11/27/2017
Technician: Joel Kalman, Engineer replied 8 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,057
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 8 months ago

In Corel Draw select the Print command, then select your ix6820 printer. After you select your printer, which supports 11 x 17 printing, you should be able to select that paper size in the Corel Draw Print dialog box for your printer. (You can also select 11 x 17 in the Printing Preferences for your ix6820 printer.)

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Customer reply replied 8 months ago
Thank you Joel, the CorelDraw dialog box does not have a paper size option. I have selected 11 x 17 in printing preferences, but it still prints the file on 8.5 x 11.
Technician: Joel Kalman, Engineer replied 8 months ago

Thank you for your reply. I apologize for the delay in my response. My laptop computer was down, and it took a couple of days to repair. I cannot replicate your problem because I do not have an 11x17 printer. I was using my Excel spreadsheet application ss a stand-in for CorelDraw, because it is reasonable to assume that it would be a requirement to print large spreadsheets. Like your CorelDraw program, my Excel program does not allow 11x17 printing, but I thought that if and when an 11x17 capable printer were installed that would change.

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Technician: Joel Kalman, Engineer replied 8 months ago

I cannot help you with this. I m opting out to give you an opportunity to hear from other experts on this problem. Thank you for your patience and understanding.

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Technician: R Hefner, Computer Engineer and Instructor replied 8 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Printers
Satisfied Customers: 108
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I would like to help you.

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Technician: R Hefner, Computer Engineer and Instructor replied 8 months ago

Hello my name is ***** ***** I am researching the issue

Page size

There are two options for specifying a page size: choosing a preset page size and creating your own. You can choose from many preset page sizes, ranging from legal-size paper and envelopes to posters and Web pages. If a preset page size does not meet your needs, you can create a custom page size by specifying a drawing’s dimensions.

You can save custom page sizes as presets for later use, and you can delete any custom preset page sizes that you no longer need.

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Customer reply replied 8 months ago
I did not realize that this was a paid page. I still have free support from Apple, and am going there. FYI, I do not have the option you described in my dialogue box.
Technician: R Hefner, Computer Engineer and Instructor replied 8 months ago

Thank you for the information. If Apple is not able to help with the situation please come back to this paid service for assistance.

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