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I can't get the computer to connect with the printer, an HP…

Customer Question
I can't get the...

I can't get the computer to connect with the printer, an HP Officejet Pro 8620

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wirelesly. I have an iMac and recently the system was upgraded and since then the printer won't respond.

Technician's Assistant: When did you last update the printer driver software?

I don't know.

Submitted: 9 months ago.Category: Printers
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Answered in 1 minute by:
11/26/2017
Technician: Jason Jones, Technician replied 9 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,747
Experience: 10+ years work experience.
Verified

Hello,
I look forward to helping you today.

What problem are you having when you attempt to connect with the printer?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 9 months ago
As I said, I can't get the computer to talk to the printer. What happened to free telephone support from HP?
Technician: Jason Jones, Technician replied 9 months ago

Support is not free on this website. Did you find yourself on this website by accident?

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Customer reply replied 9 months ago
Please do not charge my credit card as I do not need your services. Thank you,Rusty Lynn
Technician: Jason Jones, Technician replied 9 months ago

I will send this in for a full refund.

Thank you.

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Customer reply replied 9 months ago
Thank you.
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