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Purchased a refurbished photosmart 5520,only thing that is…

Customer Question
Purchased a refurbished photosmart...

Purchased a refurbished photosmart 5520,only thing that is sowing on the screen is retail demo and setup,when I go into setup it asks to use setup cartridges which I do not have HELP

Technician's Assistant: What's the brand and model of your printer?

Hp photosmart 5520

Technician's Assistant: How long has this been going on with your HP printer?

Trying to set it up know

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Recently I just want to use it to print pictures from memory card

Submitted: 7 months ago.Category: Printers
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Answered in 11 minutes by:
11/26/2017
Technician: Sudipto, Engineer replied 7 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,117
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 7 months ago

The message 'Use SETUP Cartridges' displays on the printer control panel or computer, and the printer does not print.

SETUP ink cartridges are specially designed to set up and calibrate ink levels on a new HP printer or a replacement printhead kit. SETUP ink cartridges cannot be purchased from retailers. If the printer came without SETUP ink cartridges, return it to the retailer. You cannot reuse SETUP ink cartridges to set up a new printer or a replacement printhead. Refurbished units generally have new printheads, so you must ask the seller for the setup cartridges, because there is no bypass for this problem.

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Customer reply replied 7 months ago
can setup cartridges be purchased from hp
Technician: Sudipto, Engineer replied 7 months ago

Only if you have bought the printer from HP, because when HP sell refurbished printers then, send the printer with Setup cartridges.

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