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The printer is not connecting to wifi. Wireless. Never. No…

Customer Question
The printer is not...

The printer is not connecting to wifi

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thats it

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
11/26/2017
Technician: Jason Jones, Technician replied 8 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,460
Experience: 10+ years work experience.
Verified

Hello,
I look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Also, may I have the brand and model name of the printer?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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