Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Not printing. I have turned it off and on restarted the

Customer Question
Not printing. I...

Not printing. I have turned it off and on restarted the computer ect.

Technician's Assistant: What's the brand and model of your printer?

Hl 3170cdw

Technician's Assistant: How long has this been going on with your printer?

Well I have not printed in about a week. I have not used the computer much during the holidays.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

IDK

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think the last update I did was last week.

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 17 minutes by:
11/26/2017
Technician: Cody, Senior Systems Administrator replied 9 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 4,305
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Printers Question
Technician: Cody, Senior Systems Administrator replied 9 months ago

How is the printer connected?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We installed a new modem & can't get the printer working. We
We installed a new modem & can't get the printer working. We have uninstalled & reinstalled. Just got off phone w/ATT & they couldn't figure out problem being it says we are connected. It is a HL-3170… read more
P Geanta
P Geanta
Freelancer System Engineer
Bachelor's Degree
6 satisfied customers
I have purchased a brother HL-3170CDW I have set it up
I have purchased a brother HL-3170CDW I have set it up perfectly working well except no instructions on copying a document. I place it in the top feeder but all the printer settings print off. could y… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
62 satisfied customers
It's not getting the print message from my computer. Brother
it's not getting the print message from my computer … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Where is the Location of the BROTHER HL-3170CDW POWER
Where is the Location of the BROTHER HL-3170CDW POWER SWITCH? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Slide the tab on drum, all four. I did that and it continues
Slide the green tab on drum, all four. I did that and it continues to flash this display … read more
John Castle
John Castle
BSC in Computing Network Management and Design
264 satisfied customers
I am trying to print but indicator lights up yellow by paper
hi. I am trying to print but indicator lights up yellow by paper indicator but the paper is loaded. I have rebooted but same thing happens … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
It does not print. HL-31c. Weeks. Never, new, Windows 10
it does not print JA: What's the brand and model of your printer? Customer: HL-31c JA: How long has this been going on with your printer? Customer: weeks JA: When did you last update the Operating Sys… read more
Karl4You
Karl4You
IT Specialist and Tech Support
Computer Science
7 satisfied customers
Brother Printer HL-3170CDW error message "Print Unable E1"
Brother Printer HL-3170CDW error message "Print Unable E1" … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Printer not responding. Brother HL-3170CDW. A few days. Not
Printer not responding. JA: What's the brand and model of your printer? Customer: Brother HL-3170CDW. JA: How long has this been going on with your HL-3170CDW? Customer: A few days. JA: When did you l… read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
379 satisfied customers
Brother HL-3170cdw. Windows. Does not print black within
Does not print black within jpegs. Prints black beautifully on same page. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have a message which says "Drums End Soon" HL-3170CDW.
I cannot tell you - don't know. My son usually does that type of thing for me when he is is town … read more
Cris
Cris
63 satisfied customers
I can not download the driver for a hl-3179cdw printer. Acer
I can not download the driver for a hl-3179cdw printer … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
70 satisfied customers
I need to know how and where bro return a Brother printer
I need to know how and where bro return a Brother printer HL-3170CDW that has a … read more
Harry
Harry
2,218 satisfied customers
There are two deep roller indentions across the paper.
There are two deep roller mark indentions across the paper. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I am getting yellow splotches of ink whenever I print a
Hi Pearl, I am getting yellow splotches of ink whenever I print a color page. It does not happen with B&W printing. I changed the yellow toner cartridge and it still happened. It is right down the mid… read more
Harry
Harry
2,218 satisfied customers
I have a HL-3170CDW laser colour printer and it has just
Hi, I have a HL-3170CDW laser colour printer and it has just come up with the message WT Box end soon. Can you tell me please what does this mean andwhat do I need to do about it? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
The fuser roller is split causing printing problems, Brother
The fuser roller is split causing printing problems … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
2009 MacBook Pro with OSX 10.9.5. Connected by USB to
Customer: 2009 MacBook Pro with OSX 10.9.5. Connected by USB to Brother HL-2170W (laser b&w) and connected by home WiFi to Brother HL-3170CDW (laser color). Prints web pages just fine to HL-2170. ****… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x