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Its not my printer its my screen has become so large i cant…

Customer Question
Its not my printer...

Its not my printer its my screen has become so large i cant see my mail.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I use aol

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No I have never had a problem until now. I get my mail but the screen has become so large i cant see the mail after it opens. I dont know if I hit something that caused everything to become so large.

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
11/26/2017
Technician: John, Printer Support Specialist replied 6 months ago
John
John, Printer Support Specialist
Category: Printers
Satisfied Customers: 5,922
Experience: I am in this industry for the past 5 years I also worked as a printer support engineer in a company for 3 years
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

Are you using a windows or mac computer also which web browser are you using to open your emails?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 6 months ago
windows and the browser I like is firefox but i also use Crome
Technician: John, Printer Support Specialist replied 6 months ago

Thank you for the details.Please try the following.

While you are in the email page press and hold CTRL key and tap - (minus) key to reduce the size

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Customer reply replied 6 months ago
I use to be able to find the way to change the size of the things on the screen but now it has changed and i cant locate it.
Customer reply replied 6 months ago
I dont have the ability to get your email on my phone.
Technician: John, Printer Support Specialist replied 6 months ago

Have you tried my above suggestion to reduce the font size in your email?

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Technician: John, Printer Support Specialist replied 6 months ago

Do you want me to remote access to your computer and fix the screen size issue ?

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Technician: John, Printer Support Specialist replied 6 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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John
John, Printer Support Specialist
Category: Printers
Satisfied Customers: 5,922
5,922 Satisfied Customers
Experience: I am in this industry for the past 5 years I also worked as a printer support engineer in a company for 3 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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