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I WASPRINTING MANUAL OUTPUT AND A GREY LINE APPEARED DOWN…

Customer Question
HI I WASPRINTING MANUAL...

HI I WASPRINTING MANUAL OUTPUT AND A GREY LINE APPEARED DOWN THE RIGHT HAND SIDE. IT WAS FINE YESTERDAY ON AUTO PRINT. I TRIED AUTO PRINT TODAY AND THE SAME LINE APPEARED IS IT A NEW DRUM NEEDEDOR CLEN THE DRUM PZ

Technician's Assistant: What's the brand and model of your printer?

HOLD PLESE

Technician's Assistant: How long has this been going on with your printer?

THIS LAST PRINT THIS MORNING PRINTER HLL2340DW

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

WINDOWS HASNT DONE AN AUTO UPDATE

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I THINK THAT COVERS THE INFO I CAN SUPPLY AT THE MINUTE

Submitted: 7 months ago.Category: Printers
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Answered in 18 minutes by:
11/26/2017
Technician: Russell H., Printer and Office Tech replied 7 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,754
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Merely as you state it, a gray line, may be a bad drum or some other component.

Tell me the printer's maker and model #. Also tell me whether the gray line appears in the same place each time. Also tell me, in Reply To Expert, whether the line appears also in photocopied output as well as printed-from-computer output.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,754 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

Elec & Comp pro

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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