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My MX700 is not recognizing my cyan cartridge slot. Put In a…

Customer Question
My MX700 is not...

My MX700 is not recognizing my cyan cartridge slot. Put In a new cartridge and did doesnt.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

I did once but never again. If I take the cartridge out and then re-insert tha blinking light goes out. I then print a page and the blinking light reappears and the ptinter shows that the cyan has an empty cartridge.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

Brand new

Submitted: 9 months ago.Category: Printers
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Answered in 59 minutes by:
11/26/2017
Technician: jeffreybongers, Engineer replied 9 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,122
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 9 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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