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I just got a new HP Envy Photo 7155 wireless printer and…

Customer Question
I just got a...

I just got a new HP Envy Photo 7155 wireless printer and cannot get it to download to my computer with the app. It goes so far and then says an error occurred. Its windows 8 that I have

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessy

Technician's Assistant: When did you last update the printer driver software?

I don't know, I'm afraid to download anything. I put the app in but it stops. I can use my epsom printer from this computer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just got it and I don't want to pay anything. I need to talk to a person to see whats going on. Can I get a phone number

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
11/26/2017
Technician: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 940
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

Trying to download and run the printer on which device is it your computer or a mobile device?

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Customer reply replied 7 months ago
Its windows 8 computer
Customer reply replied 7 months ago
what if you don't fix it.
Customer reply replied 7 months ago
Where did you go
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

i can 100% guarantee if i remote connect i can install it for you.

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Customer reply replied 7 months ago
Can I get my money back
Technician: Moses C, Computer Hardware Engineer replied 7 months ago

you dont want to continue?

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Customer reply replied 7 months ago
Where are you
Customer reply replied 7 months ago
right. I don't believe that you can do it .
Technician: Moses C, Computer Hardware Engineer replied 7 months ago
Ask Your Own Printers Question
Customer reply replied 7 months ago
I want to discontinue this and get my money back
Customer reply replied 7 months ago
I want a response now. I will call and tell them to not let my money go through
Customer reply replied 7 months ago
I want my money back , that is all
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